If you’ve been around the block of ecommerce, you likely know just how vital shipping is. After all, it's inextricably linked with customer satisfaction – and unless you've been living under a rock, you'll know that Amazon Prime has set the standard of convenience. So, now customers expect shipping times of just a few days and often expect low-cost or even free shipping.
So, with that in mind, it’s no wonder that in 2022, 70% of online retailers were working to improve their tracking information to provide a better customer experience, and 38% worry about meeting their customer's delivery expectations.
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