Category: Live Chat

Askly Review: Simple Multilingual Customer Support

Rebekah Carter
Articles Live Chat

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time.

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The Best Live Chat Software for Ecommerce Stores in 2023

Rebekah Carter
Articles Live Chat

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options.

To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough. Your team needs a tool that allows them to manage conversations effectively, provides real-time guidance, and supports customers quickly. Based on our extensive research, LiveChat and HubSpot are two of the best live chat tools for ecommerce.

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Tidio Chat Review: What Does This Software Have to Offer?

Rosie Greaves
Articles Live Chat

An Insight into Tidio Chat

This Tidio chat review will walk you through the most important features and benefits of Tidio chat – a communication tool supporting better customer service experiences.

Tidio Chat is just one of the many solutions available to companies looking to add a live chat functionality to their customer service strategy. With over 300,000 customers worldwide today, Tidio has quickly gained a lot of steam in the marketplace.

The solution promises to help companies communicate faster than ever, with responses to questions in a matter of seconds, no matter which channel customers are using to reach you.

Let’s take a closer look.

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The Best Chatbots for Ecommerce Stores in 2023

Rebekah Carter
AI Articles Ecommerce Chatbots Live Chat

Not only are chatbots becoming a popular way to enable self-service for your consumers, but they can also be excellent at increasing sales, thanks to their ability to proactively reach out to buyers.

Fortunately, there are a host of phenomenal chatbot tools, like HubSpot and LiveChat, specifically designed to support companies in the ecommerce world. Today, we’re going to be looking at just some of the most popular and feature-rich bot solutions on the market, to help you make your choice.

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How to Choose the Best Live Chat Software for Your Business (2023)

Rosie Greaves
Articles Guides Live Chat

The market for live chat software is predicted to increase to $1.7 billion in 2030. Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors.

So, if you’ve yet to offer customers live chat support, you’ll be pleased to hear plenty of affordable, easy-to-use live chat software is available.

Hopefully, by the end of this article, you’ll be better able to choose the right software for your business. So, stick with us as we aim to answer the question: how to choose the best live chat software?

Let’s dive in!

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LiveChat vs Zendesk: Which Chat Tool is Best?

Rebekah Carter
Articles Help Desk Live Chat

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Here’s everything you need to know.

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape.

As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies. Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty.

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LiveChat vs Olark: A Simple Guide for Beginners

Rebekah Carter
Articles Help Desk Live Chat

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace.

In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers. Around 41% of customers prefer to connect with brands through live chat, rather than using phone support.

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LiveChat Pricing: The Complete Guide for 2023

Rebekah Carter
Articles Help Desk Help Desk Software Live Chat

Understanding LiveChat pricing is crucial if you’re planning on investing in this popular chat-based customer service tool for your company. Like many innovative chat options, LiveChat comes with a range of packages to choose from, to ensure companies of every size get the right solution.

Additionally, while LiveChat is regarded by many to be the ultimate chat tool, it doesn’t necessarily have the biggest price tag on the market. The solution can actually be quite affordable, depending on the package you choose.

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