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Finding a place to hire an ecommerce designer or developer is a little trickier than it might initially seem. You have the option to go with job boards, expert communities or cheap labor sites.

I'm not about to directly recommend places like Upwork and Freelancer.com. Although I've had a few logos designed by people on Fiverr, we're talking about constructing and managing your ecommerce website. These are some of the more complex forms of websites out there, so it's not recommended considering you can find somewhat affordable designers and developers who are known to do a great job.

Continue reading “Freelancing Options for Ecommerce Development and Design”

There's a strange phenomenon that has arisen among software publishers. There appears to be a tendency for people to invert their understanding of what makes a quality product better, or at least this is true when it comes to those who do the marketing. It goes something along the lines of: “Their product has one million lines of code, but ours has two million, so therefore our product must be better.”

Continue reading “Simple Tricks to Improve Coding Efficiency”

Whether a customer contacts you through email, phone, chat or a support ticket, they want a fast response. At that moment in time that's the only thing they desire.

Therefore, a speedy response time should always be your primary objective when establishing a support system. After that the customer is going to judge you on the quality of support. This ties into how knowledgeable you sound, if you resolve their problem on the first try and if you're accommodating to any problems they have encountered on your site.

Continue reading “Using Social Media for Customer Service”